Company Name

Oink Games Inc.

Director of Operations

Jun Sasaki

Address

701 Minamiaoyama 5-4-51, Minato-ku, Tokyo

Phone Number

+81-3-6804-2983

Email

shop@oinkgms.com

Shop URL

http://oinkgames.com

Pricing

Prices are shown during checkout.

Payment Methods

The following forms of payment are accepted.

VISA, MASTERCARD, AMEX, Shop Pay, Apple Pay, Google Pay, Paypal

*Please note that we are not able to cancel orders once payment has been completed.

Order time

You place an order through clicking on the "Complete order" button in your cart.

Shipping Cost (required amount)

＜Products shipped from Japan＞

Honshu / Shikoku (outlying islands excluded): ¥800 (tax included)

Hokkaido / Kyushu / Okinawa / Outlying Islands: ¥1250 (tax included)

East Asia (to Korea, Taiwan, China, Hong Kong, Macau)（DHL）：¥3000 for 2 kg or less / ¥4200 for 5 kg or less / negotiable for 5 kg or more (tax included)

Southeast Asia (to Thailand, Malaysia, Indonesia, Singapore, Philippines, Vietnam)（DHL）：¥3200 for 2 kg or less / ¥5200 for 5 kg or less / negotiable for 5 kg or more (tax included)

India / Australia / New Zealand（DHL）：¥3300 for 2 kg or less / ¥5500 for 5 kg or less / negotiable for 5 kg or more (tax included)

U.S. / Canada（DHL）：¥4300 for 2 kg or less / ¥6600 for 5 kg or less / negotiable for 5 kg or more (tax included)

Europe (to United Kingdom, Italy, Austria, Belgium, Netherlands, Greece, Switzerland, Sweden, Spain, Czech Republic, Denmark, Germany, Turkey, Norway, Finland, France, Portugal)（DHL）：¥3900 for 2 kg or less / ¥8000 for 5 kg or less / negotiable for 5 kg or more (tax included)

＜Products shipped from Germany＞

DE：¥700

BE, NL, LUX,IT, AU：¥1500

FR：¥1750

Other European Countries: ¥2250

*Products from Japan and from Germany cannot be shipped together. There will be two separate orders and separate shipping costs have to be paid.

＜Free Shipping Service＞

There are no shipping costs if the order value exceeds ¥8000. (This applies for orders from Japan only)

Sales Quantity

From 1

Application cut off

You will be charged at the time of order.

Product delivery period

＜From Japan＞

Ships within 2-3 business days from the time the order was placed.

*Orders will not be processed on weekends or holidays.

*Unexpected circumstances may cause shipment delays.

＜From Germany＞

Ships within 5 business days from the time the order was placed.

*Orders will not be processed on weekends or holidays.

*Unexpected circumstances may cause shipment delays.

Product delivery method

Domestic (within Japan): Shipped by Sagawa or Yamato

International (outside Japan): Shipped by DHL Shipping date and company cannot be requested.

From Germany (national and within the Europe): DPD (It takes usually 1 week)

*For some products the shipping area may be limited. Please check the product page.

*To help prevent delivery issues, please refrain from addressing orders to hotels, residences you plan to stay for a short period of time, and/or places where it is difficult to receive packages.

Returns / Defective Products

【Reasons for Return】

If the order you received is defective or incorrect

※ For customers that would like to return or exchange a product for any other reason, we will only accept returns and exchanges on unopened and unused products. A shipping and handling fee will be charged.

【Return Period】

Refunds are possible if it is within 8 days from the time of purchase.

【Return Method】

For inquiries about returns and exchanges, please contact us here.

Cancellation

It is not possible to cancel your order after you already transferred money.

Other fees

When you download products, your provider may charge you connection fees or other service fees.

System requirements

The system requirements are shown on each product page.

Expressions and Product Notes

The expressions and reproductions of the products may vary from person to person and cannot be guaranteed.