Delivery
Shipping Cost (required amount)
＜Products shipped from Japan＞
Honshu / Shikoku (outlying islands excluded): ¥800 (tax included)
Hokkaido / Kyushu / Okinawa / Outlying Islands: ¥1250 (tax included)
East Asia (to Korea, Taiwan, China, Hong Kong, Macau)（DHL）：¥3000 for 2 kg or less / ¥4200 for 5 kg or less / negotiable for 5 kg or more Southeast Asia (to Thailand, Malaysia, Indonesia, Singapore, Philippines, Vietnam)（DHL）：¥3200 for 2 kg or less / ¥5200 for 5 kg or less / negotiable for 5 kg or more
India / Australia / New Zealand（DHL）：¥3300 for 2 kg or less / ¥5500 for 5 kg or less / negotiable for 5 kg or more
U.S. / Canada（DHL）：¥4300 for 2 kg or less / ¥6600 for 5 kg or less / negotiable for 5 kg or more
Europe (to United Kingdom, Italy, Austria, Belgium, Netherlands, Greece, Switzerland, Sweden, Spain, Czech Republic, Denmark, Germany, Turkey, Norway, Finland, France, Portugal)（DHL）：¥3900 for 2 kg or less / ¥8000 for 5 kg or less / negotiable for 5 kg or more
＜Products shipped from Germany＞
Germany: €3.99
EU (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden): €8.99
We currently do not ship to non-EU countries from Germany.
*Products from Japan and Germany cannot be shipped together. They will be processed as two separate orders, and separate shipping costs will apply.
Free shipping from Japan (Domestic): Applies to orders over ¥8,000.
Free shipping from Germany (Domestic): Applies to orders over €50.00.
Product delivery period
＜From Japan＞
Ships within 2-3 business days from the time the order was placed.
*Orders will not be processed on weekends or holidays.
*Unexpected circumstances may cause shipment delays.
＜From Germany＞
Germany & nearby EU countries: Delivery typically takes 2-3 business days.
Other EU countries: Delivery takes up to 5 business days.
Orders are not processed on weekends or public holidays.
Please note that unexpected circumstances may cause shipping delays.
Product delivery method
Domestic (within Japan): Shipped by Sagawa or Yamato
U.S. / Canada / Australia: Shipped by DHL
International (outside Japan): Shipped by e-Packet (It takes usually 3 weeks and more) Shipping date and company cannot be requested.
From Germany (Domestic & Within Europe): DHL
Shipping areas may be limited for certain products. Please check the respective product page for details.
To prevent delivery issues, please do not address orders to hotels, temporary residences, or locations where it is difficult to securely receive packages.
*For some products the shipping area may be limited. Please check the product page.
*To help prevent delivery issues, please refrain from addressing orders to hotels, residences you plan to stay for a short period of time, and/or places where it is difficult to receive packages.
VAT & Duties
For international customers outside of Japan, you might be subject to value-added tax (VAT) and import duties on items shipped from Japan. For more details, please check the situation in your country.