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Delivery

Shipping Cost (required amount)

Honshu / Shikoku (outlying islands excluded): ¥800 (tax included)

Hokkaido / Kyushu / Okinawa / Outlying Islands: ¥1250 (tax included)

Asia / Australia (DHL) : ¥2500

Europe / U.S. (DHL) : ¥3200

DE:¥700

BE, NL, LUX,IT, AU:¥1500

FR:¥1750

Other European Countries: ¥2250

*Products from Japan and from Germany cannot be shipped together. There will be two separate orders and separate shipping costs have to be paid.

There are no shipping costs if the order value exceeds ¥8000. (This applies for orders from Japan only)

Product delivery period

<From Japan>

Ships within 2-3 business days from the time the order was placed.

*Orders will not be processed on weekends or holidays.

*Unexpected circumstances may cause shipment delays.

<From Germany>

Ships within 5 business days from the time the order was placed.

*Orders will not be processed on weekends or holidays.

*Unexpected circumstances may cause shipment delays.

Product delivery method

Domestic (within Japan): Shipped by Sagawa or Yamato

U.S. / Canada / Australia: Shipped by DHL

International (outside Japan): Shipped by e-Packet (It takes usually 3 weeks and more) Shipping date and company cannot be requested.

From Germany (national and within the Europe): DPD (It takes usually 1 week)

*For some products the shipping area may be limited. Please check the product page.

*To help prevent delivery issues, please refrain from addressing orders to hotels, residences you plan to stay for a short period of time, and/or places where it is difficult to receive packages.

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